IRIS- Unable to view documents (PDF etc) or figures are blank on OpenSpace

unable-to-view-documents-or-figures-are-blank-on-openspace

IRIS- Unable to view documents (PDF etc) or figures are blank on OpenSpace

8th November 2020

IRIS Personal Tax, IRIS OpenSpace

Unable to view documents on a PDF or figures are blank on OpenSpace

This is not a DEFECT in the IRIS software.

This is a known issue with the Internet Browser: Google Chrome where it cannot view the contents of a PDF (it opens but shows blank or has dots or lines appearing) /or shows up as blank file on screen in Openspace. If this happens on another browser then follow the workaround below.

In the meantime, unfortunately as this is not an issue with IRIS the only workarounds we can suggest that you use a different Internet Browser: Firefox. Edge etc or download the PDF from Openspace and view/open it in Adobe.

Original ‘2017’ steps to fix (retention of old methods of a fix):

These steps will change your default Chrome settings, so that the document is always downloaded:
1. Open Google Chrome
2. Copy and paste the following into the address bar: chrome://settings/content/pdfDocuments
3. Click on the switch so it turns blue

You will need to run through the below steps to resolve the issue where documents are showing blank on OpenSpace when using Google Chrome.
This fix will only work if you have got Iris version 17.3.0 or 17.3.1 installed.
It is recommended to back up the database before running the script. A guide for backing up can be found here.
1. Ensure no users are logged into IRIS
2. Right Click on the Iris desktop icon and select open file location
3. Locate isolrpw.dll
4. Rename this file to isolrpwOLD.dll
5. Download and unzip this file
6. Copy the new isolrpw.dll into the IRIS folder

All documents that are generated after these steps have been completed will show correctly in OpenSpace. Previously generated documents will still show blank.

The above fix will be included in the next version of IRIS (18.1.0).