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When clicking 'Print Now', documents appear spaced out incorrectly

Article ID
when-clicking-print-now-documents-appear-spaced-out-incorrectly
Article Name
When clicking 'Print Now', documents appear spaced out incorrectly
Created Date
9th September 2019
Product
Problem
Creating documents in IRIS and they look OK, but when going to print the documents, they appear spaced out with only a few letters per line.
Resolution
Spacing issue on printing

*PLEASE RUN THIS ON THE MACHINE YOU ARE PRINTING FROM*

  1. In Word select File | Options
  2. Select Advanced, then on the right, Scroll down to the bottom of the options and select the File Locations button.
  3. Double-click User Templates and make a note of the full path from the address bar of the Explorer Window.
  4. Close all of the options Windows until you are back to your blank document
  5. Select File | Save As
  6. In Save Type As, select Word Marco-Enabled Template (The file type is .dotm)
  7. Enter the path noted in stage 3 into the address bar
  8. Select Save and exit Word
  9. In Windows Explorer, browse to the path from stage 3
  10. Select Organize | Folder and Search Options, go to the view tab
  11. Un-tick “Hide Extensions for Known File Types” is, and Select “Show Hidden Files, Folders and Drives”
  12. In Explorer you will now see a Normal.dotm and the .dotm file you have just created
  13. Rename Normal.dotm to NormalOLD.dotm
  14. Rename your new document to Normal.dotm

Your chosen settings will now become the default settings in Word. Retry printing again, if the issue persists please do contact the support team and we will investigate further.

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