Knowledge Base Articles

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“HttpStatusInternalServerError” when trying to connect to HMRC to Retrieve Data

HMRC are again having some issues with the pre-population of data authorisation process. This means that you may encounter an error when trying to authorise…

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Employment/pension income not pulling through

HMRC have confirmed that employment, pension and benefit data will not be available through the HMRC Retrieve Data function until after they have carried out…

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Do all users need to complete the two step verification for HMRC Data Retreival

Each staff member will have to login when prompted to gain an authorisation token, the token lasts for 18 months once they have been authorised.…

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Splitting Apprenticeship Levy across multiple databases with the same PAYE reference.

There is no functionality available to accommodate for apprenticeship levy for companies using the same PAYE reference across different company databases. The current workaround is…

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Splitting Apprenticeship Levy across multiple databases with the same PAYE reference.

There is no functionality available to accommodate for apprenticeship levy for companies using the same PAYE reference across different company databases. The current workaround is…

12135

Splitting Apprenticeship Levy across multiple databases with the same PAYE reference.

There is no functionality available to accommodate for apprenticeship levy for companies using the same PAYE reference across different company databases. The current workaround is…

12136

Splitting Apprenticeship Levy across multiple databases with the same PAYE reference.

There is no functionality available to accommodate for apprenticeship levy for companies using the same PAYE reference across different company databases. The current workaround is…

12134

Payroll Processing after Malware Attack

Please refer to our advice below: Payroll Processing after Malware Attack: Running payroll software on your own PC or network. Payroll after a Malware Attack:…

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I am getting a Sharing Violation Error when running the Iris Update

1. Click Start and then click File Explorer. 2. Click the View tab in File Explorer and then click the Options button (or click the…

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DBISAM Error 11010

First: Make sure you have the latest backup available. To rename HOME folder (which removes the damaged data) and then restore the latest backup: From…

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