PTP System Requirements

Before installing PTP Software, please ensure that the systems you are using meet or exceed the minimum platform, hardware and software requirements described below. 

Click the links below to jump to a section:

Supported Platforms

Hardware Requirements

Other Software

Anti-Virus and Firewall Protection

Microsoft EOL Support


Supported Platforms

AreaPlatform
Standalone, Client or P2P Server32-bit or 64-bit versions of:

Windows 7: Professional, Ultimate or Enterprise Edition (Service Pack 1)
Note: On 14th January 2020, Windows 7 operating system goes out of Microsoft’s extended support. As aresult, IRIS products running on Windows 7 will no longer be supported in our April 2020 release v20.1.0 and beyond; please see the EOL section below for further details.

Windows Basic, Professional or Enterprise Edition
Windows 10: Professional or Enterprise Edition
Server32-bit or 64-bit versions of:
Windows Server 2008: Standard, Enterprise, or Datacenter Edition (Service Pack 2)
Note: On 14th January 2020, Server 2008 operating system goes out of Microsoft’s extended support.
As a result, IRIS products running on Server 2008 will no longer be supported in our April 2020 release v20.1.0 and beyond; please see the EOL section below for further details.

Windows Server 2008 R2: Foundation, Standard, Enterprise, or Datacenter Edition (Service Pack 1)
Note: On 14th January 2020 the Server 2008 R2 operating system goes out of Microsoft’s extended support. As a result, IRIS products running on Server 2008 R2 will no longer be supported in our April 2020 release v20.1.0 and beyond; please see the EOL section below for further details.

Windows Server 2012: Essentials, Foundation, Standard, Enterprise, or Datacenter Edition
Windows Server 2012 R2: Essentials, Foundation, Standard, Enterprise, or Datacenter Edition

64-bit versions of:
Windows Server 2016 Essentials, Standard, or Datacenter Edition
Windows Server 2019 Essentials, Standard, or Datacenter Edition
Database32-bit or 64-bit versions of:
Microsoft SQL Server 2008: Express, Workgroup, Standard or Enterprise Edition (Service Pack 4)
Microsoft SQL Server 2008 R2: Express, Workgroup, Standard or Enterprise Edition (Service Pack 3)
Microsoft SQL Server 2012: Express, Standard or Enterprise Edition (Service Pack 4) 
Microsoft SQL Server 2014 (Service Pack 3)

64-bit versions of:
Microsoft SQL Server 2016 (Service Pack 2)
Microsoft SQL Server 2017

Note: Microsoft SQL Server Express is only recommended for installations of up to six users. Express versions of SQL Server have a database size limit of 10GB.

Important: Customers who have over 10 users SHOULD use either Workgroup (only availabe in SQL 2012), Standard or Enterprise versions of SQL Server.

Note: On 9th of July 2019, SQL Server 2008 and SQL Server 2008 R2 went out of Microsoft’s extended support. As a result, IRIS products running on SQL Server 2008 and SQL Server 2008R2 are no longer supported in our Summer 2019 release v19.2.0 and beyond; please see the EOL section below for further details.

Hardware Requirements

The requirements below are a guide; a minimum specification for running IRIS products on a dedicated server with 1-3 users.
Important: The number of applications running on the server and users you have on the system, will affect performance.
For example, for 5-10 users, double the specification below; for 10-20 users plus, quadruple the specification and so on.

Note: We are happy to provide advice on this subject, however, we recommend that you speak to your usual IT service provider.

AreaStandalone or Networked ClientNetworked P2PNetworked Dedicated Server
Processor TypeIntel Core i3/5/7/9 or AMD Ryzen equivalent
Processor Speed2 GHz2 GHz2 GHz
Memory (RAM)4GB16GB16GB
Available Hard Disk Space15GB or more20GB or more20GB or more
Screen Resolution1024 x 768
Optical DriveDVD drive
Note: IRIS delivers PTP software via downloads from our website.
NetworkN/ABandwidth: 100MbsLatency: <5 msBandwidth: 100MbsLatency: <5 ms
ImportantIRIS does not recommend the use of a wireless connection. Any troubleshooting needed will require a wired Ethernet connection.
VPNIt is possible to PTP over a VPN connection BUT only when used with Terminal Services or Citrix.
Important: Using PTP over a VPN connection without a Terminal Server is unsupported and IRIS offers no guarantees it will work.
InternetCertain features of PTP Software (notably Filing by Internet to HMRC and Companies House) and online technical support assistance, require a broadband internet connection.

Other Software

AreaRequirements
.NET FrameworkVersion 4.6 for Tax Platform (installation files are shipped with the product)
Version 4.6 for Tax Expense
Version 4.6 as a minimum for PTP Accounts Production
BrowserInternet Explorer 8 or later
Microsoft OfficePTP will work with packages where there are installed versions of the Microsoft Office 365 products.
The following plans have installed versions of Office and will work:

Office 365 Proplus,
Office 365 Enterprise E3,
Office 365 Enterprise E5
Office 365 Home,
Office 365 Personal,
Office Home & Student 2016 for PC
Office 365 Business, Officer 365 Business Premium,
Office 365 Nonprofit Business Premium,
Office 365 Nonprofit E3,
Office 365 Nonprofit E5
Office 365 Education E5

Other office software:
Microsoft Office 2010 (Service Pack 1)
Microsoft Office 2013
Microsoft Office 2016
Microsoft Office 2019
Microsoft Office 365

Note: The following Microsoft Office plans do not have installed versions of Office and are NOT supported by IRIS:
Office 365 Enterprise K1
Office 365 Business Essentials
Office 365 Nonprofit Business Essentials
Office 365 Nonprofit E1
Office 365 Enterprise E1
Office 365 Education

Important: Be aware that cloud based office programs, such as Office 365, which is a click to run application, are not compatible with PTP software.
DocumentsAdobe Reader DC
Note: Adobe recently provided an updated version to Adobe Reader DC.
This version of Adobe Reader does not allow PDF's created by PTP to be viewed correctly.
Please review KB IAS-12136 for more detail.
Virtual EnvironmentsWe test our products in virtual environments including PCs (HyperV) and Terminal Services along with virtualised hardware i.e. Server / Terminal Server(s) / configuration clusters.

To provide optimum performance in a virtualised cluster, our recommended setup is to have the Application, SQL and Terminal Server/s on separate virtual machines.

We do not specifically test against the following virtualised environments. Many customershave however, stated that they use these environments without a problem.
Citrix
VMWare
Remote Apps

If you do come across an issue, we will try and help you narrow down the area in the virtual
environment that is causing the problem but cannot guarantee resolution in any untested platforms.

Remote Access including Terminal Server access
Remote access to PCs, Servers and Terminal Servers is tested via Microsoft’s Remote Desktop
Connection on all supported platforms.
ExchangeRunning SQL Server and Exchange on the same server while possible, is not recommended, as it may impact the performance of the software.

Anti-Virus and Firewall Protection

Some anti-virus software or firewall protection may prevent successful installations of PTP software. In some cases, the anti-virus or firewall software may need disabling while the installation is running. If you require assistance with this, please contact your anti-virus or firewall software supplier.


Microsoft EOL Support

Microsoft Operating Systems

On 14th January 2020 the following 3 operating systems go out of Microsoft’s extended support:

  • Windows Server 2008 SP2
  • Windows Server 2008 R2
  • Windows 7

As a result, IRIS products will no longer be supported on these operating systems in our 2020 Spring release v20.1.0 and beyond.

Note: While IRIS products may continue to work using the above operating systems, they will not be tested in these environments and we will not be able to offer support to customers using them.
We strongly recommend that you update your operating systems as soon as possible.
See the Supported Platforms section.

Important: From October 2020, you will not be able to install PTP on any of the above-mentioned operating systems.

Microsoft SQL Server

On 9th of July 2019, SQL Server 2008 and SQL Server 2008 R2 went out of Microsoft’s extended support.
As a result, IRIS products will no longer be supported with SQL Server 2008 (incl. R2) after our 2019 Spring release v19.1.0.

Note: While IRIS products may continue to work using the above versions of SQL Server, they will not be tested in these environments and we will not be able to offer support to customers using them.
We strongly recommend that you update your SQL Server as soon as possible.
See the Supported Platforms section.

Important: From October 2020, you will not be able to install PTP on the above-mentioned Server environments.

Microsoft Office

Office 2007 reached the end of its support lifecycle in October 2017, meaning there are no new security updates, non-security updates, free or paid assisted support options, or online technical content updates from Microsoft.

IRIS has offered extended support for use of its products with Office 2007 but as we are now over 18 months past this date, this extended support is being terminated.

If you are using Office 2007 products and services, we advise you to move to one of the supported Office versions as soon as possible.
See the Other Software section.