PTP software support

System requirements

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System Requirements

Before installing PTP Software, please ensure that the systems you are using meet or exceed the minimum platform, hardware and software requirements described below. 


Microsoft Windows EOL Support

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Microsoft Office

Office 2007 reached the end of its support lifecycle in October 2017, meaning there are no new security updates, non-security updates, free or paid assisted support options, or online technical content updates from Microsoft. IRIS has offered extended support for use of its products with Office 2007 but as we are now over 12 months past this date this extended support is being terminated. If you are using Office 2007 products and services we advise you to move to one of the supported Office versions as outlined in our system requirements pages  as soon as possible.

Microsoft SQL Server

On 9th of July 2019, SQL Server 2008 and SQL Server 2008 R2 go out of Microsoft’s extended support. As a result; our IRIS products will no longer be supported with use of SQL Server 2008 (incl. R2) after our 2019 Spring release version 19.1 This means that while the IRIS product may continue to work using this version of SQL Server, they will no longer be tested in these environments and we will not be able to offer support to customers using them.


Microsoft Operating Systems

On 14th January 2020 the following 3 operating systems go out of Microsoft’s extended support:

  • Windows 7
  • Windows Server 2008 SP2
  • Windows Server 2008 R2

As a result; our IRIS products will no longer be supported in these operating systems after our 2019 Autumn release version 19.3 This means the IRIS products will no longer be tested in these environments and we will not be able to offer support to customers using these operating systems. We strongly recommend that you update your operating system as soon as possible.

Windows XP and Office 2003

Microsoft ended support for Windows XP and Office 2003 in April 2014, this was followed by Windows Server 2003 when support ended in July 2015.  From our Autumn 2017 release IRIS no longer functions on any workstation that is using Windows XP or any servers that are running Windows Server 2003.

Microsoft announced that on 11th April 2017 Windows Vista and Windows Server 2008 without SP2 are no longer supported.  These announcements have resulted in IRIS ending support for these platforms. Full details can be found here.

 

Supported Platforms

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Area Platform
Standalone, Client or P2P Server
32-bit or 64-bit versions of:
  • Windows 7: Professional, Ultimate or Enterprise Edition (Service Pack 1)
  • Windows Basic, Professional or Enterprise Edition
  • Windows 10: Professional or Enterprise Edition
Server 32-bit or 64-bit versions of:
  • Windows Server 2008: Standard, Enterprise, or Datacenter Edition (Service Pack 2)
  • Windows Server 2008 R2: Foundation, Standard, Enterprise, or Datacenter Edition (Service Pack 1)
  • Windows Server 2012: Essentials, Foundation, Standard, Enterprise, or Datacenter Edition
  • Windows Server 2012 R2: Essentials, Foundation, Standard, Enterprise, or Datacenter Edition
  • Windows Server 2016 Essentials, Standard, or Datacenter Edition
Database 32-bit or 64-bit versions of:
  • Microsoft SQL Server 2008: Express, Workgroup, Standard or Enterprise Edition (Service Pack 4)
  • Microsoft SQL Server 2008 R2: Express, Workgroup, Standard or Enterprise Edition (Service Pack 3)
  • Microsoft SQL Server 2012: Express, Standard or Enterprise Edition (Service Pack 4) 
  • Microsoft SQL Server 2014 (Service Pack 2)
  • Microsoft SQL Server 2016 (Service Pack 1)

Note: Microsoft SQL Server Express is only recommended for installations of up to six users.

Express versions of SQL Server have a database size limit of 10GB.

IMPORTANT: Customers who have over 10 users MUST use either the Workgroup, Standard or Enterprise versions of SQL Server.

Hardware Requirements

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The requirements below are a guide; a minimum specification for running IRIS products on a dedicated server with 1-3 users. The more applications running on the server and users you have on the system will affect performance.
For example, for 5-10 users, double the specification below; for 10-20 users plus, quadruple the specification and so on.
We are happy to provide advice on this subject, however, we recommend that you speak to your usual IT service provider.

Area

Standalone or Networked Client

Networked P2P

Networked Dedicated Server

Processor Type

Intel Core i3/5/7 or AMD Ryzen equivalent

Processor Speed

2 GHz

2 GHz

2 GHz

Memory (RAM)

2GB

4GB

4GB

Available Hard Disk Space

15GB or more

20GB or more

20GB or more

Screen Resolution

1024 x 768

Optical Drive

DVD drive
Note: IRIS delivers PTP software via downloads from our website.

Network

N/A

Bandwidth: 100Mbs

Latency: <5 ms

Bandwidth: 100Mbs

Latency: <5 ms

Internet

Certain features of PTP Software (notably Filing by Internet to HMRC and Companies House) and online technical support assistance, require a broadband internet connection.

Other Software

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Area

Requirements

.NET Framework Version 4.6 for Tax Platform (installation files are shipped with the product)
Version 4.6 for Tax Expense
Version 4.6 as a minimum for PTP Accounts Production from the 17.3 release
Browser Internet Explorer 8 or later
Documents Adobe Reader DC
Virtual Environments

Citrix/Terminal Services/VMWare/TS Remote Apps.

We do not test our products in any of the virtual environments listed above. Many customers use these environments without a problem. If you do come across an issue, we will try and help you narrow down the area in the virtual environment that is causing the problem but do not guarantee resolution.

Program Specific Software

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Product Requirement
PTP Accounts Production
A version of Microsoft SQL Server must be installed and available; the SQL server must be set for mixed mode authentication. Microsoft SQL Server Express is available to install from the DVD supplied with the product.
  • Microsoft SQL Server 2008 (Service Pack 4) or 2008 R2: Express, Workgroup, Standard or Enterprise Edition (Service Pack 3)
  • Microsoft SQL Server 2012: Express, Workgroup, Standard or Enterprise Edition (Service Pack 4)
  • Microsoft SQL Server 2014 (Service Pack 2)
  • Microsoft .NET Framework 4.6
Note: Microsoft SQL Server Express is only recommended for installations of up to six users.
IMPORTANT: Customers who have over 10 users MUST use either the Workgroup, Standard or Enterprise versions of SQL Server.
To output accounts to word processor:
  • Microsoft Office 2007 (Service Pack 2)
  • Microsoft Office 2010 (Service Pack 1)
  • Microsoft Office 2013
  • Microsoft Office 2016
Version 8 or above of Microsoft Internet Explorer
Microsoft Office 365

IRIS will work with packages where there are installed versions of the Microsoft Office 365 products.
The following plans have installed versions of Office and will work:
 
  • Office 365 Proplus, Office 365 Enterprise E3, Office 365 Enterprise E5
  • Office 365 Home, Office 365 Personal, Office Home & Student 2016 for PC
  • Office 365 Business, Officer 365 Business Premium, 
  • Office 365 Nonprofit Business Premium, Office 365 Nonprofit E3, Office 365 Nonprofit E5
  • Office 365 Education E5
The following plans do not have installed versions of Office and are NOT supported by IRIS:
 
  • Office 365 Enterprise K1
  • Office 365 Business Essentials
  • Office 365 Nonprofit Business Essentials
  • Office 365 Nonprofit  E1
  • Office 365 Enterprise E1
  • Office 365 Education

PTP Tax Expense A version of Microsoft SQL Server must be installed and available; the SQL server must be set for mixed mode authentication. Microsoft SQL Server 2012 is available to download during the installation of Tax Expense. 
  • Microsoft SQL Server 2008 R2L Express, Workgroup, Standard or Enterprise Edition (Service Pack 3)
  • Microsoft SQL Server 2012: Express, Workgroup, Standard or Enterprise Edition (Service Pack 4)
  • Microsoft SQL Server 2014 (Service Pack 2)
  • Microsoft SQL Server 2016 (Service Pack 1)
  • Microsoft .NET Framework 4.6

Note: Microsoft SQL Server Express is only recommended for installations of up to six users.

IMPORTANT: Customers who have over 10 users MUST use either the Workgroup, Standard or Enterprise versions of SQL Server. Version 8 or above of Microsoft Internet Explorer.

The Professional Office We are pleased to confirm that although they do not have Microsoft accreditation, both our Practice Management and Company Secretarial software have been tested and work on Microsoft Windows Vista and Windows 7.

Note: The Professional Office is not compatible with Microsoft Office 2013
PTP Share Register and Forms Online  

Anti-Virus and Firewall Protection

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Some anti-virus software or firewall protection may prevent successful installations of PTP software. In some cases, the anti-virus or firewall software may need to be disabled while the installation is run. If you require assistance with this, please contact your anti-virus or firewall software supplier.

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