OpenEnrol Error: E101 Invalid Username and Password
- Article ID
- Article Name
- OpenEnrol Error: E101 Invalid Username and Password
- Created Date
- 5th January 2018
- IRIS OpenPayslips
When trying to publish user gets the error:
E101 - Invalid Username or Password
First, check the email address and password saved in payroll. Are these correct? Has any user submitted a password reset request for the admin account? Make sure the username (admin email address) and password are up to date and correct.
NOTE: Both the password AND the username are case sensitive. ie. email@example.com ISN’T the same as Bob@Hotmail.com
If you are sure the details are correct and in the correct case but you still get the error, please contact out support team for further investigation.