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Send Communications To OE : ActiveX component can't create object

Article ID
11953
Article Name
Send Communications To OE : ActiveX component can't create object
Created Date
6th April 2018
Product
IRIS Payroll Professional, Earnie, IRIS OpenPayslips
Problem

When trying to publish OpenEnrol communications user gets the error:

Error in CEmployeesPensionCommunications::Sub SendCommunicationsToOE: ActiveX component can't create object

PLEASE NOTE: This error can also affect OpenPayslips publication.

This KB will also resolve issues caused if users get the following error during the installtion of a new version:

Warning failed to register .NET component

Resolution

The first thing to do is make sure you are on the latest version of your payroll software, check the latest version here:

www.iris.co.uk/update

If you are using an older version of the software we recommend you update as soon as possible. Run the installation while logged in with an administrator account to make sure all software components are registered correctly.

If you are already on the latest version of the software please contact our support team for further assistance.

Contact Support

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