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Error 438 when sending an EPS

Article ID
11969
Article Name
Error 438 when sending an EPS
Created Date
1st December 2015
Product
IRIS Payroll Professional, Earnie
Problem

When trying to send an EPS user gets the error:

error in frm RTI EPS Confirmation 2015 frm sub cmd send Click Error 438 object doesn't support this property or method

Resolution

This error occurs when one or more of the software components responsible for communicating to HMRC are missing or incorrectly registered on your PC.

The first thing to do is make sure you are on the latest version of your payroll software, check the latest version here:

www.iris.co.uk/update

If you are using an older version of the software we recommend you update as soon as possible. Run the installation while logged in with an administrator account to make sure all software components are registered correctly.

If you are already on the latest version of the software please contact our support team for further assistance.

Contact Support

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