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Cannot Get Logical Lock Fail Code 5 on ISOL0001.TTL

Article ID
cannot-get-logical-lock-fail-code-5-on-isol0001-ttl
Article Name
Cannot Get Logical Lock Fail Code 5 on ISOL0001.TTL
Created Date
20th November 2019
Product
Problem
It has been identified that when trying to access IRIS the following error can occur :Cannot get logical Lock. Fail code 5 on ISOL0001.TTLNOTE : One or both of the session login files have become corrupted and need to be reset
Resolution

It has been identified that when trying to access IRIS the following error can occur :Cannot get logical Lock. Fail code 5 on ISOL0001.TTLNOTE : One or both of the session login files have become corrupted and need to be reset

  • First, ensure everyone is logged out of IRIS
  • Open the IRIS Main Menu
  • Click File in the top left
  • Click Utilities
  • A white IRIS Recover2 screen will be displayed
  • Click Fix
  • Click Reset Session Control
  • Click Yes to Confirm, this will then have a code you need to share with IRIS Support. You can contact us at support@iris.co.uk, on +44 (0)344 815 5551 OR click HERE to enter live chat to generate the authorisation code.
  • Exit Recover2 and retry

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