IRIS Accountancy (IAS): 'Return in use?' Please try later OR 'All Tax Licenses are in use'

iris-accountancy-return-in-use-please-try-later

IRIS Accountancy (IAS): 'Return in use?' Please try later OR 'All Tax Licenses are in use'

8th June 2023

IRIS Accountancy: Return in use? Please try later - can appear in PT and BT etc usage OR All Tax Licenses are in use

Return in Use? IRIS has detected that another colleague/user has already loaded this client you are looking at and stops access to ensure data integrity – For example you have a PT client loaded up and another user tries load the same PT client on another pc OR you load P11D and look at this specific staff member linked to a company- if this PT client is also part of this company in P11D then you can get this appear as the PT client is already being looked at from another pc.

All Tax Licenses are in use: This means you have other colleagues/users already on this specific program and thus using up all your available licenses (You may have a license limit on how many users can access the specific tax program at the same time). Ask the other users to exit the program and once they have confirmed this to you, then you log back into IRIS and load the program. If you have checked and the other users have confirmed they exited (Or you are the only user) but you still get the warning then use the below Reset Session Control steps. If you do need to purchase more licenses as you have more users who need access then contact the IRIS Billings/License team.

If your the sole user of IRIS on one pc/or a team of users which you can contact then ask all users to log off and restart IRIS and load the program again, if that fails then follow the steps below.

Reset session control function – we recommend your System Administrator runs this
1) Go to IRIS main menu
2) File
3) Utilities
4) Fix
5) Reset session control
6) Read the warning below- click OK. Warning: You will need get all users off using IRIS and not to log back in until the reset session has been completed

7) Enter Repair Auth Code: If it requests a counter code then call IRIS support technical team with the line ‘require unique code for the RESET SESSION CONTROL‘ and provide the Code and the support team will provide a counter code. If the ‘reset session control’ dosnt work then call IRIS IAS support technical team and explain what you have already tried.