Knowledge Base Articles

ias-12953

error message: ‘cashforgone element is invalid’ when trying to run P11D

Please do the following to remove this error: 1. Delete existing car benefits for the employees mentioned in the error message. 2. Re-enter all car…

12204

Error Publishing to OpenPayslips: Fatal Error Illegal Characters in Path

This error is caused by special characters being used in the company name such a / Remove any special characters from the company name in the…

12203

Peoples Pension: Confirm Action message when uploading during the re-enrolment period

This message occurs because Peoples Pension intended to utilise an additional indicator in their pension file structure to indicate which employees need assessing for re-enrolment. Unfortunately, this indicator…

12201

NHS Employers Pension Contribution 19/20 Incorrect

GP Payroll is setting the employers pension contribution for England/Wales at 20.68% & 22.5% for NHS Northern Ireland for the 19/20 tax year. Unfortunately, we…

ias-12951

VAT Filer – Error message: It is not possible to file VAT returns for partners

It is now possible in version 19.1.0 to submit VAT returns for partnerships. This message can be bypassed.

ias-12944

Installation Error 3 when running Workstation Setup

This is being looked into by the Product Management team but for the time being there is a workaround for this In the shared IRIS…

ias-12943

Loan detail | ‘Use Calculated Value’ option is calculated at 3% instead of 2.5%

This will be fixed in the service pack 19.1.1 release of IRIS. As a workaround, the user should go to the loan benefit(type 1 or…

11993

Payroll Week 53, 54 or 56

If you run a weekly, 2-weekly or 4-weekly payroll you might find you need to complete an additional period after week 52 to finish your…

ias-12942

P11D- ‘Missing Detail: No P11Ds included would you like to continue?

Workaround, to populate the car benefit when it is the only benefit on the P11d, the user must add another benefit through | edit |…

ias-12940

Time in practice hours not calculated correctly in 19.1.0

You will need to download the new link on our website and run, and this will no longer show incorrect. It is only a visual…

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