What is an Engagement Score?
Engagement score is a quantitative metric that measures employee commitment, satisfaction, and emotional investment in their organization. Calculated from survey responses, behavioral data, and performance indicators, engagement scores provide insights into workforce morale and organizational health.
Organizations use these scores to benchmark against industry standards, identify at-risk employee groups, track improvement initiatives, and correlate engagement with business outcomes. Scores may be calculated at individual, team, department, or organizational levels.
Regular engagement scoring enables data-driven HR strategies, helps prioritize interventions, measures change effectiveness, and supports retention efforts. High engagement scores typically correlate with better performance, lower turnover, and improved customer satisfaction.
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