The all-in-one guide to managing the hospitality employee lifecycle 

Your people either make or break your business, dictating the level of service and customer experience.  

That said, the hospitality sector continues to face numerous people challenges, such as skill shortages, high staff turnover, cost pressure, employee burnout and changing legislation, to name a few. 

I hear you asking: what can be done, and where should we even start?   

Thankfully, you can refer to a handy HR model known as the employee lifecycle. 

To offer a starting point, in this guide, we’ve covered the main people management challenges impacting hospitality, mapping them against the employee lifecycle, including:

• Recruitment and onboarding
• Payroll
• HR admin
• Learning & development
• Staff retention
• Offboarding