Inspiring the next generation of payroll professionals

The world of payroll is changing, creating some incredibly exciting opportunities.

However, in spite of this, the CIPP recently flagged that the economic climate, coupled with a competitive job market, is making it tough to hire and hold on to new payroll talent.

This poses the question: what can be done to promote payroll as an enticing career for the next generation?

An industry-wide shift is needed to reposition how payroll is viewed internally and by the wider candidate market.

The current state of payroll

Payroll as a career is being fundamentally reshaped.

In addition to tackling the complexities associated with hybrid working, flexible hours, global expansion and constantly shifting legislation, payroll professionals are now also taking on crucial roles in areas like financial wellbeing and earned wage access (EWA).

As such, the payroll industry is facing a fascinating impasse in which professionals are being required to take on more dynamic, strategic roles.

Payroll is now forming the foundation for business success and employee wellbeing.

Our view? It’s truly an exciting time with plenty of opportunities to push the profession further.

However, the same energy we’re feeling in the industry isn’t directly correlating with new cohorts pursuing the profession.

Why is that?

Making payroll more attractive for the next generation  

As Generation Alpha (those born from 2010 onwards) prepares to join the workforce, the payroll industry must evolve to meet their expectations if it wants to attract new talent.

This new generation values purpose, flexibility and technology, seeking careers that align with these priorities.

Often misunderstood, payroll is uniquely positioned to attract Gen Alpha, provided that outdated stereotypes can be overcome.

A recent issue of the Chartered Institute of Payroll Professionals (CIPP) magazine discussed how to encourage the next generation to pursue a career in payroll.

It highlighted that many people still view the profession as ‘boring’ or ‘just about numbers’.

This perception is far from reality.

As mentioned above, payroll is becoming increasingly dynamic and strategic, driving meaningful initiatives that truly impact employees’ lives.

Promoting this reality is key to reshaping perceptions.

Engaging the next generation: are you up to the challenge?

The onus of shifting the outdated narrative is on payroll professionals.

Sharing success stories and showcasing the profession’s variety can inspire the next generation to see payroll as a deliberate, meaningful career choice.

Apprenticeship programmes are another powerful tool, providing hands-on experience and a clear pathway into the industry.

Businesses can use apprenticeship levy funds to support early-career workers while building their talent pipeline.

Highlighting career progression within your team is also equally important; showcasing staff who’ve advanced to leadership roles can demonstrate the potential for growth and inspire others to follow suit.

How to retain payroll staff

By investing in your people and promoting payroll’s value, you can attract the next generation of talent.

Now, once you’ve got staff, the next hurdle is retaining them.

Here are three ways, as an employer, you can create an environment that holds onto top talent.

1) Learning and development (L&D) 

When staff feel sufficiently prepared to do a good job, they’re more likely to find it enjoyable and fulfilling.

Offer regular training on new tools, compliance updates and leadership skills, helping keep staff engaged and future-ready.

Also, providing financial support for CIPP qualifications and allowing study time during work hours helps further demonstrate a commitment to your people.

2) Flexible working

Both current and future staff expect flexibility in the workplace.

Remote or hybrid work options, as well as adaptable shift patterns that accommodate family responsibilities, can make payroll roles more accessible and appealing.

3) Reward and recognition

People want to feel like they’re making a difference.

Celebrating achievements and contributions can help boost morale and motivation, making it easier to retain top talent.      

A vision for the future

The future of payroll is bright, but it requires preparation today.

With Artificial Intelligence (AI) and advanced technology alleviating much of the administrative burden, the payroll profession stands at the forefront of transformation.

The next decade holds immense potential for payroll professionals to lead, innovate and thrive.

Meet the team

I recently had the pleasure of interviewing a few of our own payroll team to showcase the people behind our service.

You can read the interviews here:

• Susan Luck
• Irene Themm
• Yuvabarathi T K