KnowledgeBase

10281: Why am I getting the error 'No Employees were found to be paid'?

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Article ID 10281
Article Name Why am I getting the error 'No Employees were found to be paid'?
Created Date 01 Jan 2019 00:00:00
Product IRIS Bureau Payroll, IRIS Payroll Business
Codes: GGLBURPAY GGLPAYBUS
Problem

Why am I getting the error 'No Employees were found to be paid'?

Resolution

There can be several reasons:


You do not have the next tax pay number set correctly:


Check what is showing in the employee details > "Tax & NI" tab. 



Is this the week or month number you are processing? Click on the "Workpad" tab down the right hand edge of your screen and check the "Payroll Status".



If this isn't showing the correct pay period(s) you may need to reset your payroll calendar, follow the guide here.


Also, check if the employee is on hold (their name will be blue in the employee list) or set to the wrong pay frequency:


Has the employee been marked as a leaver? The name will show in red text in the employee list if a leave date has been saved.


Lastly, check the payroll history for the employee. Highlight the name in the employee list, go to "Pay" and click "View Payroll History".




Are you trying to pay a period already filled in green? If so you may need to rollback the employee. Go to the "Rollback" tab in the software for instructions.

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