Runtime Error 339 - missing or invalid

Article ID

11662

Article Name

Runtime Error 339 - missing or invalid

Created Date

1st January 2019

Product

IRIS Payroll Business, IRIS Bureau Payroll, IRIS Payroll Professional, Earnie

Problem

User is getting the error:

Runtime Error 339 - <file name> missing or invalid

Where <file name.ocx> is the component causing the error.

Resolution

The Microsoft component as shown in the error message (<file name.ocx>) is missing or needs to be registered on your PC.

A fresh update/install, as administrator, of the latest version of your payroll software should register the affected component. Due to the increased security we’re seeing form GP practices it is likely you will need your PCT IT support to run this on your behalf.  Click here for downloads.

Alternatively you could try and manually register the component:

Find the file <file name> from the error message on your system, this will be in either:

C:\Windows\system32

or if 64 bit  C:\windows\SysWOW64

To register the file once you have located it:

Run command prompt (CMD.exe) as administrator and type in the command:

regsvr32 c:\windows\sysWOW64\<file name.ocx> – (if you found the file in syswow64) OR

regsvr32 c:\windows\system32\ <file name.ocx>  – (if you found the file in system32)