Business Tax: 3001 1608 Unable to look up taxpayer details
Article ID
business-tax-3001-1608-unable-to-look-up-taxpayer-details
Article Name
Business Tax: 3001 1608 Unable to look up taxpayer details
Created Date
20th April 2022
Problem
IRIS Business Tax: 3001 1608 Unable to look up taxpayer details
Resolution
This error is normally a HMRC issue with your clients UTR.
1.Make sure you are on latest IRIS version (Help | About). Update to the latest version and then regenerate.
2. Log on to your HMRC Government Gateway and check the clients UTR is still the same as the one in BT. If the UTR has changed, re-enter it in BT.
3. Go to Client | View | Tax tab. Check the clients UTR and note it down.
4. Delete the UTR code, save and close.
5. Now go back in and manually type in the UTR number (do not copy and paste). Save and close then you must regenerate the return and then submit. (DO NOT go straight to the transmit screen and try to resubmit).
6. If the UTR is correct and you still get the same error, then you have to contact HMRC support, ask to speak to a senior and state you are getting a 3001 1608 error message for this client and they should rectify the issue.
We are sorry you did not find this KB article helpful. Please use the box below to let us know how we can improve it.