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IAS-11951: There is an incompatibility, probably client type to template mismatch

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Article ID IAS-11951
Article Name There is an incompatibility, probably client type to template mismatch
Created Date 29 Apr 2015 00:00:00
Product IRIS AutoMail
Codes: GGLIWINAML
Problem When generating a letter i.e. 'Engagement Letter: Sole trader Business', the following message is displayed

'There is an incompatibility
Probably client type to template mismatch'

Resolution In this example, the template 'Engagement Letter: Sole trader Business' used the context type 'Sole Trade: Sole Trade Personal Tax'. For more information on context types see KB IAS-7032 : What are context types and how do I use them in AutoMail'.

To generate a letter for the 'Soletrade: Sole Trade Personal Tax' context type:

  • The client must be a soletrader
  • The client must be registered in Accounts Production


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