IAS- Printing report: ‘Unknown buffer ID in buffer file’

ias-9216

IAS- Printing report: ‘Unknown buffer ID in buffer file’

14th October 2010

It has been identified that when using Kaspersky Internet Security 2011 users may experience the following error under a range of circumstances (but most normally when printing reports): REPORT PROCESSOR ERROR An error has occurred - the details are as follows: Module: .RPI_0311.CPP Line number: 112 Description: Unknown buffer ID in buffer file

With this report processor error, they are environmental issues (PC or Server etc) rather than software issues usually, we can only suggest these troubleshooting steps to try and resolve.
1) First check and update your printer drivers and permissions.

2) If its only affected one PC and other PCs are fine then restart the affected PC and try and create a report again.

3) A primary troubleshooting step is setting another printer as default, running a report with this new default and seeing if it works. This regularly does and then switching back often means the original printer will work. Depending on if the original does work, a reinstall of the latest printer drivers may be required, or configuration of the printer settings or a resetting of the print spooler.

4) A Proactive Threat Detection in your PC security software (eg Kaspersky Internet Security 2011) is stopping the IRIS programs functioning correctly. You will need to set the individual program files to be Trusted Applications.

Right click on the PC anti virus security software and add IRIS etc to Trusted application (this KB was written specially for Kaspersky- go to the task tray icon and click Kaspersky Internet Security). If you use another security software then please read its own relevant guide on how to add trusted applications.

  Click the Settings link on the top right of the screen

  Click the Detected Threats and Exclusion Rules icon (highlighted below)

  In the Exclusions section, click the Settings button

  Click the Trusted applications tab

  Click the Add button

  Click the Browse… option

  Browse to the IRIS folder

  Click on iwinaprd.exe

  Click the Open button

  Tick all the options (Do not scan opened files, Do not monitor application activity, Do not inherit restrictions of the parent process (application), Do not monitor child application activity and Do not scan network traffic)

  Click the OK button

  You should now see the new entry in the Application column

  Repeat steps 6 – 13 for other IRIS modules. Below is an outline of the main modules and their corresponding .exe file:

iwinsess.exe – System MaintenanceShare This Page

iwinaprd.exe – Accounts Production

iwincsec.exe – Company Secretarial

iwincfrm.exe – Company Formations

iwinptax.exe – Personal Tax

iwinbtax.exe – Business Tax

iwintrus.exe – Trust Tax

iwinp11d.exe – P11D

iwinpacl.exe – Practice Management

iwinpasl.exe – Practice Management

iwinstpl.exe – Staff Planning

iwintime.exe – Time

iwinfees.exe – Fees

iwinaml.exe – Automail

iwinamap.exe – Automail