IRIS Accountancy- MTD Status: A fatal error has occurred attempting to access HMRC gateway
Article ID
iris-accountancy-mtd-status-a-fatal-error-has-occurred-attempting-to-access-hmrc-gateway
Article Name
IRIS Accountancy- MTD Status: A fatal error has occurred attempting to access HMRC gateway
Created Date
14th June 2023
Product
Problem
IRIS Accountancy- MTD Status: A fatal error has occurred attempting to access HMRC gateway
Resolution
You get this message when you load a client from the search tool on the main IRIS accountancy screen. It will happen randomly for some clients.
Note: This message doesn’t stop you from working on the client – you just need to make sure that data coming from HMRC into PT, see below (if you expect no data then ignore it).
This error is linked to Personal Tax HMRC data retrieval. Go to Personal Tax, load the affected client and click on “Retrieve HMRC data” and verify that the data has been returned and populated as expected for the Employment, Class 2 NIC, Pensions etc (when selecting HMRC value, a value is within there). Then check the MTD status again, you may need to restart IRIS as well. If the red x still shows then you can ignore it and continue working on this client as it wont affect them.
If HMRC data doesn’t show in PT then read this KB: https://www.iris.co.uk/support/knowledgebase/kb/personal-tax-hmrc-data-retrieval-error-not-working-no-data/
News on HMRC MTD (delayed until 2024): https://www.iris.co.uk/support/knowledgebase/kb/personal-tax-making-tax-digital-and-mtd-status/
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