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Time Account Specified is currently marked as being changed

Article ID
time-account-specified-is-currently-marked-as-being-changed
Article Name
Time Account Specified is currently marked as being changed
Created Date
29th August 2019
Product
Problem
When trying to post to a certain code/client, the following error comes up;
Resolution
Time account specified is currently marked as being changed. If the problem persists, please contact IRIS support

Please make sure everyone is logged out of Time, Fees and practice management including yourself. If you then go in to either Time OR fees and follow the steps below;

FILE | TOOLS | REPAIR
TICK 3 AVAILABLE BOXES, CLICK OK
YES | OK
CLICK CLOSE AFTER STATUS SAYS “Recovery process Complete”
REPEAT LAST STEP

This should clear the message. If not, you may have to do the following and retry the above again;

RESET SESSION
Open the IRIS Main Menu
Click File in the top left hand corner
Click Utilities
Click Fix and then Reset Session Control
Click Yes/OK, if it prompts for a code please respond by email, Phone call to any line or Live chat (By clicking here) with the code* it shows on screen and we can generate the authorisation code.

*note -This will only work the same day the code is generated.

You should then be able to run the repair again without error.

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