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Time Error - Time ledger pending queue was recently updated

Article ID
time-error-time-ledger-pending-queue-was-recently-updated
Article Name
Time Error - Time ledger pending queue was recently updated
Created Date
27th August 2019
Product
Problem
When opening Time, user's get the message 'The time ledger pending queue was recently updated. However the process did not complete successfully. It is recommended you run a check to ensure all instructions have been processed' To run the check click OK.
Resolution

To Rectify this issue, click OK on the box and choose the latest current period, and click OK (And yes if it asks you to take a backup). This will run through and run a check on all updated items. Be aware this can take 20 minutes and longer. You should be able to work on as normal.

If this crashes while doing the check with a message similar to the below…

Internal Inconsistency

please do the following;

Please make sure everyone is logged out of Time, Fees and practice management including yourself. If you then go in to either Time OR fees and follow the steps below;

FILE | TOOLS | REPAIR
TICK 3 AVAILABLE BOXES, CLICK OK
YES | OK
CLICK CLOSE AFTER STATUS SAYS “Recovery process Complete”
REPEAT LAST STEP

This should clear the message. If not, you may have to do the following and retry the above again;

RESET SESSION
Open the IRIS Main Menu
Click File in the top left hand corner
Click Utilities
Click Fix and then Reset Session Control
Click Yes/OK, if it prompts for a code please respond by email, Phone call to any line or Live chat (By clicking here) with the code* it shows on screen and we can generate the authorisation code.

*note -This will only work the same day.

You should then be able to run the check by clicking OK and following the first part again to finish the check.

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