Knowledge Base Articles

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Knowledge Base

3028 articles

11999

Sending Automatic Enrolment Pension Data to NEST via Secure File Transfer Protocol (SFTP)

Direct communication to NEST is available in the following payroll products, please refer to the product specific guides (linked) for full details: • IRIS PAYE-Master…

11197

How do I skip an employee this pay period?

The easiest way to process is to advance the employee. When processing through your variations just click the "Advance" button down the right hand side…

11203

Error Printing: File not found

The .rdlc file that provides the report instructions is missing or damaged. We need to reinstall a fresh copy from the library: Go to "Reports"…

11212

How do I let HMRC know when a company PAYE Scheme has ceased?

This will report to HMRC that the PAYE scheme has ended. If the company resumes paying PAYE employees in the future the PAYE scheme must…

11217

Pay elements missing off payslip

The default setting for the system is to show 3 separate pay rates on a payslip. If more than this are required: Go to  "Reports"…

11599

Backing up and restoring data

IRIS Bureau Payroll / Payroll Business will automatically create a backup whenever you finalise a pay period. The automatic backup will contain the pre finalised…

11738

An Error Occurred printing AE pension export information

This error is seen because the user is trying to send the pension export through to a printer, either through the report robot or the…

11929

What to do if you have no NI number for new starter

The lack of an NI number on an employee record will not prevent you from sending an FPS. If you do have a new starter…

11996

Error Number 429: ActiveX component can’t create object

These errors are caused when the software components required for payroll are incorrectly registered or missing from the payroll installation. Please contact our support team…

11694

Networked workstations no longer linked

The reason for this is possibly down to the data paths no longer pointing to the same location. This could have been caused by updating…