Knowledge Base Articles

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Knowledge Base

3030 articles

12170

Error in Backup: There is an error trying to compress the payroll data files and copy the compressed file to the floppy disc.

This error has been shown to be caused by local environment security settings. Please request your PCT IT support to allow the creation of ZIP…

ias-12735

The Balance Sheet is showing three columns

To remove the third column showing the opening position of the prior year go to: Edit / Data Screens / FRS 102 – Options and…

12129

Error 3019: Operation invalid without a current index

This error can be caused when a database update is interrupted or otherwise fails to complete correctly. You can attempt to repair the database from the…

ias-12732

How to make an entry in Page TR 4 box 4?

To make an entry in Page TR4 box 4 please do the following in Personal tax: - Reliefs etc. tab - Pension Contributions - Personal…

ias-12731

clear mapping button greyed out

To clear the tag errors take your report to iXBRL editor: 1. iXBRL Tag Editor | Save as | Save externally. 2. Administration | iXBRL…

7372

IRIS PAYE Master- Authentication Failure. The supplied user credentials failed validation for the requested service. Error 1046

IRIS PAYE Master- HMRC can refuse to authenticate submissions for the following reasons Incorrect credentials When filing online using your payroll product your Gateway User ID, Password and PAYE-Reference (tax…

11555

Govtalk error submitting RTI

If you are getting this error sending an FPS: This problem is caused by incorrect / corrupted schema documents in the PAYE-master program folder. Right…

11153

How to enable bank reconciliation

 Go to Cashbook > Grid Setting > other settings. In the list make sure Bank Date Style Reconciliation is ticked.

ias-12729

Partnership cannot be negative: General administrative expenses

When generating a Partnership tax return, the following validation warning appears: The value in the following box(es) on the Trading and Professional expenses section of…

ias-12728

XBRL Deployment failed for Server

The resolution for this issue involves ensuring that C++ 2015 is installed (both x86 and x64) https://www.microsoft.com/en-us/download/details.aspx?id=48145 You then need to install C++ 2017 (both…