Knowledge Base Articles

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Knowledge Base

3023 articles

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V11.9 Tranche 2 updates of the Small Business, Enterprise & Employment Act 2015

There is a new tick box against involvements of companies (directors/secretaries) for Consent to Act, which is replacing the Personal Authentication Data required for submitting…

11939

Unable to open Bookkeeping. Error “The central licencing database cannot be located”

We have seen this issue occur after an update for Windows has affected user permission settings. You will need to add full user permissions to…

ias-12011

Why am I unable to submit Accounts to Companies House?

This occurs when the software is checking the company name, registered office and year end matched that is held by Companies House, these checks have…

11927

PAYE-Master is starting Auto Enrolment too soon

PLEASE NOTE: This information is only correct for IRIS PAYE-Master.  Your PAYE-Master software may appear to be starting Auto-Enrolment too soon, the reason for this…

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PTP CT – unable to get a short form for returns beginning on or after 01.04.2015

For returns beginning on or after 01.04.2015 HMRC have issued version 3 of the CT600.  There is no short version of this form unlike the…

11374

You may not run multiple instances of Payroll

This problem is usually caused by payroll not closing down correctly previously. On your keyboard press ctrl & alt & delete keys together. This might…

11923

How to change the employee order on reports

You can change the employee order applied to reports in the "Report table". • Click on Reports > Report Table• Find the report you want…

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No new licences available

Click on Close in the bottom right (HAS to be ‘Close’ and not the ‘X’ at the top) Then go back into Tools | Licence…

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Capital Allowances in the Enhanced Computation are incorrect for a ltd company

- If the client is supposed to correctly show as a Multiple Trade client then go to Edit | Multiple Trades | Trade Maintenance and…

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Are there other external installations currently running?

Run the PTP Update and at the point you encounter this message please press CTRL-ALT-DEL and select Start Task Manager. Windows Vista/7 Click processes and the…