Knowledge Base Articles

ias-11630

Users of Avast Anti Virus are no longer able to access the IRIS icon

This issue is caused by Avast blocking the file, you can configure Avast to exclude a particular file, folder, or partition, during the scan process:…

11621

Error 3050 – Couldn’t Lock File

This is caused by a network lock on the data file for this company. This is usually fixed by rebooting the PC. If this is…

11579

What is an EPS – RTI FAQs

The EPS is used to report the following to the HMRC: Recovery / Compensation amounts for statutory payment (SMP, OSPP, SAP, etc.)CIS deductions suffered.If no…

ias-11598

Are there other external installations currently running?

This error occurs because the installer is detecting an external process running and this is conflicting with the IRIS Update. Run the IRIS Update and…

ias-11600

SQL 2008 install error: ” is not a valid login or you do not have permission”

This problem occurs because the name of the computer is the same as the windows username. ie Computer name is John Doe and the current…

ias-11592

e-Checklist and Interest and Lloyd’s Underwriters Sections

The field that does not show in the Bank Account Name. This will be looked at for inclusion in a later version.

ias-11593

e-Checklists and OpenSpace

This message is originating from OpenSpace and means that credentials are not in place for this client.

ias-11594

Business Tax- 3001 7752 CRN (Company Registration Number) on the submission does not match the CRN for this Unique Tax Reference

Go to the Client/ View/ Basic tab/ Registered number - check the CRN code here and correct. Then check in AP may have a different…

ias-11591

e-Checklist and High Income Child Benefit Charge Review/Edit Screen

We have given clients the opportunity to enter in any value including 0 in the High Income Child Benefit area. If the above does not…

ias-11580

Progress bar seems to freeze when running e-Checklists on a large database

Please be aware that even though the progress bar seems to have frozen it is still working in the background. We would suggest that if…

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