Knowledge Base Articles

kba-03824

PTP TP/CT – Error 3045 Could not use ”; file already in use

There is most likely a process running somewhere, holding a file open. Restart each of the workstations with PTP first but, if the problem persists…

trust-tax-foreign-dividend-showing-as-other-foreign-income

Trust Tax- Foreign Dividend showing as Other Foreign Income

On the left side - go to Foreign, Additional information: If you tick the box ‘Remittance basis’– it will change the Foreign dividend into Other…

personal-tax-benefit-entry-missing-from-employment-income

Personal Tax- Benefit entry missing from Employment income

This can affect any benefit under employment - including cars etc where its value is not totaling up with the employment income. 1.Open the benefit…

pt-bt-p11d-vat-trust-tax-read-only-mode

PT, BT, P11D, VAT, Trust Tax- Read Only Mode. License Expired

When you load the specific IRIS software and select a client and you get a Read Only Mode warning. 1. Check your IRIS licenses are…

os-119

OS-119 E-Approval & E-Signature requests on upload don’t complete

We have received reports of issues with uploads via irisopenspace.co.uk that include an e-Approval or e-Signature request where it uploads the document successfully but skips…

vat-filer-form-bundle-number-and-charge-reference-number

VAT Filer- Receipt on submission: Form Bundle number and Charge reference number(CRN)?

When you have submitted a VAT to HMRC, you should receive either of the two HMRC confirmation codes on screen- Form Bundle number and Charge…

kba-03819

PTP VF – Failed to retrieve client obligations due to the client and/or agent not being authorised

This message suggests that HMRC do not recognise the current agent credentials as being authorised to act for this particular client. If the message affects…

vat-filer-yellow-triangle-for-a-period-rejected-failed-to-submit

VAT Filer- Yellow Triangle for a Period. Rejected/Failed to submit

When you load a VAT client and you find a Yellow Triangle against a Period (and red text on bottom right of screen) 1.On the…

business-tax-3001-9466-and-9469-loans-to-participator

Business Tax- 3001 9466 and 9469 Loans to Participator

If you are on IRIS version 22.2.0 and generate or submit a CT600 and you get error 3001 9466/9469 9466: Tax chargeable if the loan to…

personal-business-p11d-trust-tax-address-boxes-on-pg1-empty

Personal, Business, P11D, Trust tax- Address boxes Page 1 empty

For example: When you generate a P11DB form but the 2 address boxes are empty (show as white empty space) when they should be filled…

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