Knowledge Base Articles

ixbrl-tags-not-being-carried-forward-when-bringing-forward-client-data

IXBRL tags not being carried forward when bringing forward client data

This issue is currently under investigation with the product development team Please check back on this KB for further information

kas-0040

Submit an amended PT return

Click on submit at the top of the page Run the first check Click continue Click submit Read the description and tick the box Click…

kba-03770

PTP TP – Warning regarding Eyes not closed

This refers to the Eye symbol which appears on brought forward returns, to draw attention to any areas where entries were made in the prior…

kas-0034

Scottish/Welsh rate of tax

To change the rate of tax to Scottish or Welsh you will need to click on calculate and amend the rate of tax on the…

os-112-something-has-gone-wrong-please-try-again-or-contact-the-support

OS-112: Something has gone wrong, please try again or contact the support

OpenSpace eApproval requests error out with the "something has gone wrong," message. The upload in some cases does complete uploading but the resulting document will…

os-111-openspace-approval-coversheet-not-appearing-in-the-document

OS-111: OpenSpace Approval Coversheet not appearing in the document

Missing Approval Coversheets in documents from OpenSpace A completed request will display the approved status almost immediately however the coversheet may still be in a…

kas-0029

Setting up Funds in Charity Accounts

You can create as many funds as required, these are defined as either unrestricted (general or designated), restricted or endowment (permanent or expendable), the software…

iris-telephone-support

IRIS Telephone Support

We were experiencing intermittent issues with some phone numbers impacting some customers. This is now resolved and you should be able to contact us on…

12242

Earnie: Furlough Report File Issue with employers NI and Pension reclaim

An issue has been discovered in Earnie v1.35.138. When creating the furlough reports in the product. The issue affects both the Furlough Reclaim and Furlough Reclaim…

kas-0027-2

Text being cut off right hand side in Accounts Production

Click Options > Configure > Set Printer Margins You can change the margin settings following the above steps in order to resolve the issue

Knowledge Base Articles

Knowledge Base

Newsletter

Ask IRIS