Knowledge Base Articles

12229

IRIS Payroll Professional: Guides for Furloughed Employees

Covid-19: A Practical Guide Guide to manually calculating furlough reclaim

retrieve-hmrc-data-button-missing-in-ptp-tax-platform

Retrieve HMRC Data button missing in PTP Tax Platform

1. Download file from here (Right click on here and select save target as) 2. Copy this file to the PTP Data folder. The data…

error-1001-received-following-tax-submission-on-ptp

Error 1001 received following tax submission on PTP

We have this logged with the product development team. In the meantime please find the workaround below to stop this error from occurring: 1. Download…

11131

Payroll – “User Limit Reached” when logging on

Your licence limit determines the maximum number of users that can log into payroll at any one time. You would see this message if trying…

charity-reports-crashing-at-exception-stage

Charity reports crashing at exception stage

This is an issue that is currently being investigated by our development team. The issue appears to be caused by one or more of the…

iris-time-and-fees-changing-memorised-report-owner

IRIS Time and Fees- Changing Memorised Report Owner

This KB will explain how to change the owner of a memorised report in IRIS Time and Fees. For example if a staff member is…

iris-openspace-how-to-add-a-client

OS – 107 How to create a Client in IRIS OpenSpace

The Methods below will explain how to create a client account for Iris Openspace. Creating the link directly in the client maintenance screen: Select the…

error-code-9999-error-type-fatal-error-message-charity-unaudited-small-full-accounts-averagenumberemployeesduringperiod-element-must-be-provided-for-the-current-accounting-period

Error Code: 9999 Error Type: fatal Error Message: Charity Unaudited small full accounts – AverageNumberEmployeesDuringPeriod – element must be provided for the current accounting period

When trying to file a Charity set of accounts with Companies House you may encounter the following error Error Code: 9999 Error Type: fatal Error…

error-code-9999-error-type-fatal-error-message-unaudited-small-full-accounts-averagenumberofemoloyeesduringperiod-element-must-be-provided-for-the-current-accounting-period

Error code – 9999 Error type fatal Error message: Unaudited small full accounts – Averagenumberofemployeesduringperiod-element must be provided for the current accounting period

Users may encounter the following error message when submitting ABR accounts to Companies House. Following a recent update, starting today (13/10/20) Companies House will be…

118093

Xero Import Authentication’ screen unresponsive when linking client from Xero to IRIS Accounts Production

When attempting to link your Xero client into IRIS Accounts Production, users may encounter the Xero import authentication screen as unresponsive when two factor authentication…

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