Knowledge Base Articles

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Knowledge Base

3034 articles

12015

National Living Wage

Earnie National and Minimum Living Wage Warnings A warning has been added to Pay Rates which will display when saving changes to Employee Details and…

access-denied-in-openspace

OS-117: Customer receives the message ‘Access Denied’ when following a file link in an OpenSpace notification email

Access Denied The Access Denied message is a security message and appears when trying to access a file link intended for one user but OpenSpace…

cannot-use-openspace-account-disabled

Cannot use OpenSpace – Account Disabled

'Account Disabled - Your account has been disabled, you will not be able to upload or download documents until this is resolved. Please contact our…

ias-1969-iris-startup-failure-guide

IAS-1969 IRIS Startup failure guide

When opening IRIS users may encounter IRIS Startup Failure with the following error message: "SQL Server does not exist or access is denied" This is…

11227

How to process Statutory Sick Pay (SSP)

SSP can be paid manually to any employee, if you can calculate the value of the payment you would like to make you can type…

11647

I have received an underpayment notification from HMRC – Payroll Business / Bureau Payroll

HMRC haven't received RTI submissions for the PAYE scheme and have estimated an amount due If you have a period of a whole tax month…

kba-03708

PTP TR – Why student loan payment is not showing in the tax calculation when there is an entry in box 2 of page 5 of the return

The HMRC calculation works out how much student loan ought to have been repaid based on the level of income.  When there is an entry…

kba-03712

PTP TR – Different types of dividend are appearing in the same data entry screen

This is by design.  Although all dividend entries will be listed in the backing schedule no matter which box the data entry screen is accessed…

kba-03699

PTP TR – An entry within page F6 of the Foreign pages for employment, self-employment and other income is not showing in the tax calculation

This section is used to claim Foreign Tax Credit Relief on income entered elsewhere on the return, as per the notes at the top of…

kba-03711

PTP TR – Pre filing validation 6597 re tax overpaid for earlier years

This validation relates to box 15 on page TC2 which is populated via the 'Tax overpaid for earlier years' box in the Calculation screen.  This…