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"User Limit Reached" when logging on

Article ID
11136
Article Name
"User Limit Reached" when logging on
Created Date
6th April 2018
Product
IRIS Bureau Payroll, IRIS Payroll Business
Problem

User is unable to log into payroll and is getting an error : 

Licensed user limit has been reached.

Resolution

At start up, log into the admin mode of payroll. Enter the name SYSTEM and your admin password. The default admin password is admin.


If these log in details do not work they have been amended by a user on your installation. Either find out who changed the password and to what; or contact our support team for a break in password.

If you need to request a break-in password, this should be provided with the company letter head and signed by the senior payroll decision maker. This could then be scanned and emailed to ipsupport@iris.co.uk or faxed through on 0344 815 5670.


Go to “Users” > “Clear user locks

You will then get a message saying “system locks cleared” or “system multi user locks cleared“.

You will now be able to log in as normal.

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