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Can't upload to the IRIS Web Service error

Article ID
11261
Article Name
Can't upload to the IRIS Web Service error
Created Date
6th April 2018
Product
IRIS OpenPayslips, IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ
Problem

You may see the following error when you try to publish your IRIS OpenPayslips

 


Cannot upload to IRIS web service. Error: There was no endpoint listening at https://www.irisopenenrol.co.uk/payslipservices.svc that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details.

 

Resolution

This is a problem with your network connection, not the software.

It is likely due to lack of direct connection to the site as a result of an incorrectly configured perimeter firewalloutbound network connectivity restrictions or a proxy server being used.

If a proxy server is in use and direct connection from the workstation to the internet is not blocked, 
it is possible to bypass the proxy server by adding https://www.irisopenpayslips.co.uk and https://www.irisopenpayslips.co.uk URLs to the proxy exclusion list.

This can be done via Internet Options (in Control Panel) > Connections > LAN Settings:

Click on the ‘Advanced’ button:

Add the following text to the end of the current list in the Exceptions text box:

;https://www.irisopenpayslips.co.uk;https://www.irisopenpayslips.co.uk

Confirm the changes and try to publish your OpenPayslips again.

If you need any assistance configuring these settings you must speak with your local IT Support.  

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