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OpenEnrol Error: E101 Invalid Username and Password

Article ID

11680

Article Name

OpenEnrol Error: E101 Invalid Username and Password

Created Date

5th January 2018

Product

IRIS OpenPayslips

Problem

When trying to publish user gets the error:

E101 - Invalid Username or Password

Resolution

First, check the email address and password saved in payroll. Are these correct? Has any user submitted a password reset request for the admin account? Make sure the username (admin email address) and password are up to date and correct.

If you are sure the details are correct and in the correct case but you still get the error, please contact out support team for further investigation.

Click here for contact details.

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