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Error 3028 - Can't Start Application. Workgroup information file is missing.....

Article ID
11724
Article Name
Error 3028 - Can't Start Application. Workgroup information file is missing.....
Created Date
6th April 2017
Product
IRIS Payroll Business, IRIS Bureau Payroll
Problem

When trying to open Business / Bureau user is getting the error:

error in security function unlock database unlockdatabase error number 3028 can't start your application the workgroup information file is missing or opened exclusively by another user

Resolution

This error is usually caused by a permissions error which has caused the last update/installation not to update the file “System.MDW” to update correctly.

In order to resolve we need to open up the user permissions on the payroll program folder and then reinstall the latest version of the software.

• First, find your payroll program folder. Right click on your payroll shortcut and select “Properties“. The text in the field “Start in:” is your program folder. • Browse to this folder using Windows Explorer, right-click on the folder and select “Properties • On the properties window open the “Security” tab, under the list of “Group or user names:” click the “Edit” button.

user security permissions

• On the following window click the “Add…” button.

add new user or group

• Type Everyone into the text box and click “Check Names

select user or group

• You should see the text Everyone gets underlined, click “OK

user or group confirmed with check names

• This will return you to the previous window. Highlight Everyone in the list and tick the option below for “Full Control” then lick “Apply” and “OK

assign full control to user or group

• Download and reinstall the latest version of the software, click here for downloads.
• Once the installation is complete you will be able to use payroll as normal.


Otherwise:

The file SYSTEM.MDW is either locked or missing.

First, check in the program folder to make sure SYSTEM.MDW is in there, right click on your payroll shortcut and select “Properties“. From the “Properties” click on the button “Open File Location“. This will open the payroll program folder on your system. If SYSTEM.MDW is not in the folder perform a full reinstallation of the latest version. Click here for software downloads.

Also, check to see if there are is a SYSTEM.LDB file. This indicates the file is in use on someone’s system. Advise all payroll users reboot their PC’s to clear the lock. You might have to manually delete the LDB file. DO NOT DELETE SYSTEM.MDW.

If the file SYSTEM.MDW is missing you will need to reinstall the latest version of the software to recreate the missing information.

Click here for downloads.

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