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Error: File 'System.Web', Version=4.0.0, Culture=neutral, PublicKeyToken cannot be found

Article ID
11845
Article Name
Error: File 'System.Web', Version=4.0.0, Culture=neutral, PublicKeyToken cannot be found
Created Date
6th April 2017
Product
IRIS PAYE-Master
Problem

User gets the error:

file system web version 4.0.0.0 culture = nutral public key token cannot be found please contact IRIS support

Resolution

PAYE-Master uses Microsoft .NET 4.0, this error indicates that the installation of .NET 4.0 on this PC isn’t working correctly.

In order to correct this, you will need to remove the existing, not working, installation of .NET 4.0 from the PC, reboot, reinstall .NET 4.0.

Remove .NET 4.0 – Go to “Control Panel” on your PC and select “Programs and Features” or “Uninstall a Program“. In the list of programs, find the entry for .NET 4.0, right click and “Uninstall

Microsoft .NET 4.0 in programs list

• Work through the wizard and remove .NET 4.0 from the PC. Once the is complete, restart the PC. If you do not restart at this point .NET 4 will not reinstall correctly.
• Download and install a fresh copy of .NET 4.0 from Microsoft, click here.
• Once you have reinstalled .NET 4.0 you will be able to use PAYE-Master as normal.

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