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Unhandled exception when running year end clear totals

Article ID
11859
Article Name
Unhandled exception when running year end clear totals
Created Date
6th April 2018
Product
IRIS PAYE-Master
Problem

User gets the following error when trying to run "Year-End" >"Clear Totals"

unhandled exception has occurred in a component in your application. if you click continue the application will ignore this error and attempt to continue object reference not set to an instance of an object

If you are getting an unhandled exception when going into "Pay" > "Variations", please check the details here.

Resolution

There is old pay frequency information in the data file that is preventing the clear totals process from completing correctly.

To remove this you can use the utility “Clear STAT table

  • Go to “Utilities” > “Database Maintenance” > “Clear Stat Table
  • Click ‘OK‘ on the warning.
  • On the next window make sure the frequency you want to clear is selected.

NOTE: Do NOT run this utility on any current pay frequency. ie. any pay frequency used to pay employees in the current tax year.

  • Click ‘OK
  • Click ‘Yes‘ on the following window
  • Click ‘OK‘ on the final confirmation window.
  • Restart PAYE-Master, the old pay frequency information will be removed you will now be able to clear totals and move into the new year.

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