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User has reached License Package Limit

Article ID
ias-12659
Article Name
User has reached License Package Limit
Created Date
11th December 2017
Product
IRIS Personal Tax
Problem
When bringing forward a new tax return, a message might appear: user has reached license package limit
Resolution
To solve this please do the following in Personal tax: – Client tab – Status – Message: “Is this person currently a client?” please click on “No” – This will archive your client – they will still be in the system but will free up a licence Once you have done the above you have to do the same process for each client individually until the message above disappears.

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