Knowledge Base Articles

the-charge-reference-bundle-number-payment-indicator-is-not-showing-on-the-hmrc-response

The charge reference/bundle number/payment indicator is not showing on the HMRC response?

As the HMRC response comes from the HMRC this cannot be changed in the software, you will need to contact HMRC.

when-clicking-print-now-documents-appear-spaced-out-incorrectly

When clicking ‘Print Now’, documents appear spaced out incorrectly

Spacing issue on printing *PLEASE RUN THIS ON THE MACHINE YOU ARE PRINTING FROM* In Word select File | Options Select Advanced, then on the…

staff-member-cannot-be-deleted-as-time-is-logged-on-the-time-ledger

Staff member cannot be deleted as time is logged on the time ledger

Delete Staff Member You cannot delete any staff members once they have had time logged against them in anyway. The best way around this so…

kba-03679

PTP CT – Pre filing validations 9188, 9195, 9198 if preparing more than one return at a time

The workaround was to process one return at a time through FBI.

clients-not-appearing-in-a-datamine-search

Practice Management- Client’s not appearing in a datamine search

Apart from the criteria not matching that of the client(s) you are expecting, there are three main reasons for this. The client has a date…

end-of-life-for-sql-2008-and-2008r2

IAS – End of Life for SQL 2008 and 2008R2

Our guidance on this would be not to upgrade your existing instance but to create a new instance and restore a copy of your database via a…

how-to-setup-practice-reporting

How to setup Practice Reporting

The first step is to run through the following guide to set the security on the database- Click here Once you have run through these…

staff-member-has-no-openspace-credentials-specified-in-system-maintenance

IAS-8120: Staff member has no OpenSpace credentials specified in system maintenance

Staff member has no OpenSpace credentials specified in system maintenance This message means that there are no credentials set for the current logged in user…

time-fees-staff-registration

Time & Fees Staff Registration

Allowing this staff member to have time logged against him/her would exceed your licences staff limit for time and fees This means you already have…

cannot-add-a-timesheet

Cannot add a timesheet

A date that you have entered lies beyond your defined time periods. Do you want to set up more now? If you answer 'no' the…

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