Knowledge Base Articles

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Knowledge Base

3034 articles

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IRIS Time- We have detected a problem on the Time Ledger

Please make sure everyone is logged out of Time, Fees and practice management including yourself. If you then go in to either Time OR fees…

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Time Ledger update function

A time ledger account is currently in the process of being changed by another part of the system Please make sure everyone is logged out…

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Time Account Specified is currently marked as being changed

Time account specified is currently marked as being changed. If the problem persists, please contact IRIS support Please make sure everyone is logged out of…

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Time Error – Time ledger pending queue was recently updated

To Rectify this issue, click OK on the box and choose the latest current period, and click OK (And yes if it asks you to…

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Document Separators are no longer being picked up when scanned into IRIS Docs

The barcode separators have become 'dirty' and hard for the scanner to read. or The scanner lenses have become dirty and require maintenance to allow…

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IAS-71022 : IRIS Accountancy Suite Migration Guide

This knowledge base article is the outline of how to migrate IRIS Accountancy Suite from one machine to another and links to the how to…

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PTP VF – CSV Import Error The Microsoft Jet database engine could not find the object

This message most likely indicates a problem with the name of the csv file.  The most common trigger for this is the use of full…

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PTP CT – pre filing validation – the MinInclusive constraint failed, Tag is ‘CapitalAllowances’

Validation of the XML has failed for the following reason(s): Error in XML: The MinInclusive constraint failed. Tag is 'CapitalAllowances' [EndElement]. Line 132, position 76.…

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PTP TR – Welsh rates of income tax

There is a new tick box in the Calculation screen to indicate if a client resides in Wales, from the 2019/2020 tax year onwards.

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Unhandled Exception when opening IRIS Main Menu or Submitting Accounts

The IRIS Accountancy Suite and IRIS Docs development teams have been made aware of this issue, they are looking into this in order to resolve…