Knowledge Base Articles

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Knowledge Base

3040 articles

12206

Error 515: Error in formula when printing report

If you are getting this error while producing a P45 Reselect the p45 report from the reports library. Go to Reports | Library Selection |…

12207

Error 3159: Not a valid bookmark

Log into the admin mode of the software, when logging in, enter the name as SYSTEM and your admin password. Go to File | Companies…

11891

Was my Submission Successful?

All of our payroll products retain an audit record log of all attempted RTI filing submissions (FPS, EPS, EYU, Etc.). If you wish to check…

10972

Error type: 2147xxxxxx

The majority of installation/update issues are resolved by running the installer while logged in as the PC’s local administrator account or as a domain administrator…

11142

Default Login Details

There are two modes for the software, payroll and admin. The default login details are as follows: Payroll Name: PAYROLL There is no password on…

11189

Can I restore a leaver?

To restore a leaver, click once on their name in the list down the left-hand side. You may need to adjust the filter to show…

11232

How to process Statutory Sick Pay (SSP)

There are 3 methods you can use when paying SSP in PAYE-Master: • Manually based on a value• Manually based a number of days absent•…

11279

How do I report a company that has ceased trading under RTI?

If your company ceases trading, the Ceased Trading Date on the General Information tab of Company Details will be used by either the EPS or…

12176

Getting HMRC Messages delivered to your software

To activate online messages, first log onto your HMRC account. Under the Welcome banner on the right-hand side of the page click Messages: On the following…

12051

AE Config Tool – Step 7 – Define the pay elements for Qualifying and Pensionable Earnings

The list will show all the pay elements (payment/deductions and pay rates) currently configured for this company. Simply tick the pay elements to indicate if…