Knowledge Base Articles

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Knowledge Base

3027 articles

ias-12757

Company authentication code hidden in Company Secretarial & Accounts Production

Overall part of the legislation is safeguarding personal data and what we have done is to make sure passwords are encrypted so should a person…

ias-12753

Interest free loan is defaulting to 3% instead of 2.5% for 2018

This issue has been fixed inthe Service Pack. Please download Version 18.1.1 from the website.

ias-12755

IAS-12755 : IRIS crashing when using the new ‘Blue’ client browser

We currently have this logged with the IRIS development team. In the meantime there is the workaround shown below which will revert the client browser…

ias-12754

FRS 105 – “BLN does not produce iXBRL” appearing when running iXBRL report.

A fix has been deployed for this. If you are still encountering the message and need to produce the iXBRL, please follow these steps: Data…

ias-12750

IsolMDBL.exe has stopped working after updating to 18.1

A hotfix is now available please follow the instructions below to resolve the issue. Download the Hotfix here. Once downloaded double click and when prompted…

11894

How can I produce a reconciliation report for NEST?

Once the contribution data is loaded there is a download facility available in the Contributions section of the NEST website. If the contribution data is…

12006

#Error displaying on payslips

To correct this error we need to replace the reports folder used by PAYE-Master. From your desktop, right click on the PAYE-Master shortcut and select…

11929

What to do if you have no NI number for new starter

The lack of an NI number on an employee record will not prevent you from sending an FPS. If you do have a new starter…

11996

Error Number 429: ActiveX component can’t create object

These errors are caused when the software components required for payroll are incorrectly registered or missing from the payroll installation. Please contact our support team…

11694

Networked workstations no longer linked

The reason for this is possibly down to the data paths no longer pointing to the same location. This could have been caused by updating…