Knowledge Base Articles

11317

Additional Payroll reports

To select a new report from the Report Manager: Click on the ‘Reports’ tab, and select ‘Reports Manager’ Down the left hand side you will…

11261

Can’t upload to the IRIS Web Service error

This is a problem with your network connection, not the software. It is likely due to lack of direct connection to the site as a result of…

11895

Receive Messages from HMRC greyed out

These options are unavailable because the user logged in doesn't have global access to the company data. Whenever HMRC DPS service sends messages to your…

11371

Statutory payment funding from HMRC

For information about applying for advanced funding of SMP, SPP, SAP, ShPP check gov.uk here. Reporting statutory payment funding Statutory payment funding is NOT reported…

11376

How to stop SMP before the 39 week period

If you need to bring an SMP period to a close before the maximum 39 week period, after you have processed your final SMP payment:…

11377

How do I delete an employee record

The option to delete an employee record can be found in the "Help" tab. Simply highlight the name of the employee you wish to remove…

12000

An error occurred whilst printing: An error occurred during local report processing

If this error occurs when printing any report then the Microsoft component "Microsoft System CLR Types for SQL Server 2012" is missing or working incorrectly. To…

11390

How do I undo more than one period?

You can use the employee debug (single employee) or global changes (all employees) to undo and roll back payroll for all periods processed within the…

11934

Account name must be between 1 and 28 characters long – EPS rejection

The account name causing the problem is the companies bank account name. This detail is included on the EPS if the user ticks the option "Use…

11894

How can I produce a reconciliation report for NEST?

Once the contribution data is loaded there is a download facility available in the Contributions section of the NEST website. If the contribution data is…

Knowledge Base Articles

Knowledge Base

Newsletter

Ask IRIS