Knowledge Base Articles

12069

Remote Payroll Entry – Can I import Attachment of Earnings Orders via Remote Payroll Entry?

Attachment of Earnings Orders are not available to configure on the Timesheet. This includes Council Tax, DEO (CSA) and Priority Orders.

12070

Remote Payroll Entry – How can new employee details be imported?

For new employees, the Remote User sets up the following information from the Remote Payroll Entry App and these do not need configuring on the…

12072

Remote Payroll Entry – How do I unlock a Timesheet?

The Get Timesheet process locks the pay period preventing the Remote User amending the data. Once unlocked, the Remote User can amend data and resubmit…

12068

Remote Payroll Entry – Can I import the data again once payroll has been calculated?

Yes, however only if the payroll is undone and the previously imported data deleted.

12071

Remote Payroll Entry – I have imported remote data and the wrong employee was marked for leaving

If the wrong employee has been marked as a leaver, from the payroll software you can unset the Pay Again indicator. This is done via…

12073

Remote Payroll Entry – How can I send the timesheet if the remote user cannot access the cloud?

Export to File To create the timesheet and save it without it being sent to the cloud, click Export to File. A confirmation message will…

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Change authentication mode from Windows Registry

The SQL Server authentication mode can be changed via the Windows Registry. Here is how. • Open the Registry Editor ( run –> regedit.exe) •…

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Can users access e-checklists on iPhones?

Unfortunately, this is an apple restriction. E-Checklists are not available in the mobile device view. All clients would need to complete their e-checklist using either…

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iwinpasl.exe – bad image C:windowssystem32MSVCR120.dll

Locate Microsoft Visual C++2015 redist in Programs and Features. Double click and select the Repair option or Reinstall from here. Share This Page

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Internal exception occurred : IRIS OM Error:

You may need to run the Workstation Setup Click for a guide to installing the IRIS Workstation here You may be asked to remove the…

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