Knowledge Base Articles

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Knowledge Base

3030 articles

ias-12275

IRISPortalMenu.Exe has stopped working and needs to close

This is likely to have occured due to a problem within the user's Windows profile. To resolve please open the following folder c:usersyourusernameapp datalocal and…

11130

How do I process a new starter?

New starters are reported to HMRC via the Full Payment Submission (FPS). There are several mandatory fields in the employee details, others that are desirable…

kba-03486

Tax Expense Software Needs Updating

To resolve this problem you will need to remove the Updates folder from within the PTPDataTax Expense folder. Once deleted you will be able to…

ias-12269

Box 3.7 is incorrectly being completed

This has been resolved in our Service Pack that was released in May. Therefore please upgrade to our Service Pack. Options: 1. To file a…

ias-12271

Asset is showing a tick in Special Rate Pool which is incorrect

This was resolved in our Service Pack that was released in May 2015. Therefore please update to the latest version of IRIS. Even though the…

11129

How to process a leaver.

Under RTI the P45 information is no longer sent as a separate submission but is included with the FPS information. First, make sure you have…

12017

Tax/NI Code Report is blank after performing year end restart

The report will produce with no details (a blank page) if it is printed before any calculation has been run in the new tax year.…

ias-12262

IRIS & PTP Suites version numbers and new numbering convention

Following customer feedback and confusion on when a release was published, we have simplified the version numbering for our IRIS and PTP Suites. The new…

11843

System not responding – Producing reports, Exporting Pension Data, Exporting BACS

Please follow the steps below to rebuild and compact your company data.  • Go to "Tools" > "Rebuild Data File" • Click "Yes" to start…

ias-12260

(2016) Error 3314 in Computation: Losses Used Against Trading Profits

This has now been resolved in 2016.Choose the client in Business Tax and regenerate the return.If you have not upgraded to either 16.1.1 or 16.2.0…