Knowledge Base Articles

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2930 articles

ias-11773

IRIS Business Tax

The sum of boxes 172 and 173 must not exceed the apportioned AIA limit

This is caused by a HMRC validation update which has been included in version 11.6.0 which is currently available on…

11681

IRIS OpenPayslips, IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

OpenEnrol Error - E102 - not a valid Open Enrol Account

This is likely due to either incorrect  login details (linking to an old unused account) saved in payroll OR the…

ias-11769

IRIS OpenSpace

How to upload to OpenSpace from IRIS Personal Tax

To upload from personal tax click Reports, select the relevant report and tick the box PDF and then tick the…

ias-11770

Software Detected Error - Internal Inconsistency

The cause of this issue is software called Search Protect. This needs to be uninstalled from the PC using Programs…

ias-11755

IRIS OpenSpace

A duplicate client has been created when uploading document to OpenSpace?

Clients are created automatically when files are uploaded from IRIS, if the client was created manually in OpenSpace first then…

ias-11758

IRIS OpenSpace

How do I upload Accounts from Accounts Production into OpenSpace?

To upload a set of accounts users are required to do the following: Select the relevant client Click Reports ->…

ias-11761

IRIS OpenSpace

My staff member has lost access to OpenSpace

Please ensure that the staff member’s email address setup for OpenSpace and Password are entered within IRIS. To verify the…

ias-11757

IRIS OpenSpace

How do I resend the registration activation request link to my client?

To resend the request Select Home Tab, Click ‘Clients’ and select the Circle next to the appropriate client ID. Click…

ias-11766

IRIS OpenSpace

Can I setup two separate OpenSpace Accounts for 2 different clients?

Each OpenSpace client user should have their own unique email address, using the same email address for different clients will…

ias-11768

IRIS OpenSpace

Openspace- Is it possible for multiple clients to be associated with an individual? (by email)

Yes, this is one of the features in OpenSpace. Simply add the same client user email address to each client…