Knowledge Base Articles

ias-11600

SQL 2008 install error: ” is not a valid login or you do not have permission”

This problem occurs because the name of the computer is the same as the windows username. ie Computer name is John Doe and the current…

ias-11592

e-Checklist and Interest and Lloyd’s Underwriters Sections

The field that does not show in the Bank Account Name. This will be looked at for inclusion in a later version.

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e-Checklists and OpenSpace

This message is originating from OpenSpace and means that credentials are not in place for this client.

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Business Tax- 3001 7752 CRN (Company Registration Number) on the submission does not match the CRN for this Unique Tax Reference

Go to the Client/ View/ Basic tab/ Registered number - check the CRN code here and correct. Then check in AP may have a different…

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e-Checklist and High Income Child Benefit Charge Review/Edit Screen

We have given clients the opportunity to enter in any value including 0 in the High Income Child Benefit area. If the above does not…

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Out of Memory when generating e-Checklists for All Clients

Clients are advised to choose a range of clients rather than All Clients if they have a large database. If you do have a large…

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Progress bar seems to freeze when running e-Checklists on a large database

Please be aware that even though the progress bar seems to have frozen it is still working in the background. We would suggest that if…

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Global Changes to e-Checklists questions change OpenSpace e-Checklists

Please be aware that this will only change if you are adding a heading to the e-Checklist Questions. It does not change on the sections…

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PTP Launcher has encountered a problem and needs to close

The following steps will help you to resolve this problem. 1. Right click on the PTP launcher and select 'Properties' 2. Select either 'Find Target'…

ias-11563

Web Licencing Failed Validation – Licence Disabled

This error typically occurs because the IRIS installation has been moved or the licences have been revalidated on a different machine and your licence does…

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