Knowledge Base Articles

iris-spring-2021-updating-timesheet-postings-on-the-go

IRIS Spring 2021- Updating Timesheet Postings on the go

In order to activate this function you will need to sign into the IRIS Accountancy Suite as the MASTER User | Open IRIS Time |…

kba-03782

PTP TP/CT – System clock message when opening the software

Please try again to open the software as this message may appear intermittently and not occur again. If the error persists, for example, if the…

12245

GP Payroll Error: 5; Invalid argument or procedure call when calculating payroll or changing employee pension details in 2021/22

To correct this error please download the following file: SystemPensionBands.dat Once you have download the file, copy it into your GP Payroll installtion folder, this…

iris-docs-red-diamond-error-when-publishing-to-openspace

IRIS Docs – Red Diamond Error when Publishing to OpenSpace

We have identified a defect in IRIS Docs version 6.17.53.0. This appears to be an occasional error and does not occur each time when publishing…

ias-6532-report-processor-error

IAS-6532 – Report Processor Errors

Report Processor Error Report processor errors are often generic and a result of environmental issues rather than IAS software issues. Below are our suggested troubleshooting…

kba-03777

PTP TR – What is excluded income

Excluded income, also known as disregarded income, may appear on the tax calculation summary for a non resident client i.e. with a cross in box 1…

ias-12346

OS-12346 – Unsupported extensions in IRIS OpenSpace

Below is a list of unsupported extensions in IRIS OpenSpace, upload attempts of files with these extensions will fail. ".PS1", ".PS1XML", ".PS2", ".PS2XML", ".PSC1", ".PSC2",".BAT",…

ias-11122-report-processor-error

ias-11122 – Report Processor Error Win32 error code: 122 when printing 64-8 and R40 reports.

We have alerted our development team of the "Report Processor Error, error code 122" but current indications are that this has been caused by a…

kba-03639

PTP CT – Must complete the ‘if you are not attaching computations say why not?’ box, OR tick one of the boxes to indicate the computations being…

If computations are not being attached, go into page 2 of the CT600 return and choose a relevant reason in box 90. Otherwise please tick box…

11732

IRIS Payroll Basics Support Information

For IRIS Payroll Basics use the following support options: Support FAQs - Click Here Online Document Library - Click Here (Please note, these guides are for…

Knowledge Base Articles

Knowledge Base

Newsletter

Ask IRIS