Knowledge Base Articles

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Knowledge Base

3027 articles

hmrc-revised-calculation

HMRC Revised Calculation

HMRC have reassessed some calculations from the 2018/19 tax year and have been and will be issuing revised SA302s. HMRC effectively gave us the incorrect…

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Personal Tax: Print an SA302 and Tax Year Overview

The IRIS Personal Tax 'Tax computation' report can now be used in replacement of an SA302. The clients name and UTR must be visible on…

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Performance issues when generating documents in Time & Fees

We have received reports from users of performance issues when generating documents from IRIS Time & Fees in bulk, e.g. Invoices/statements/AutoMail letters. We have investigated…

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Coronavirus (COVID-19) & Paying Employees

Furlough Extension Update 6th Nov 2020 The government has now announced the furlough scheme will be extended until the end of March 2021 Update 3rd…

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IAS – 84839 : Personal Tax crashing with “Archive document failure” when indexing multiple documents from Tax to IRIS Docs

Archive document failure: _InvuTalker.UploadAndIndexDocument Failed The development team have investigated this issue and identified a resolution. This resolution will be included in the 20.3 service…

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IRIS Payroll Professional: Guides for Furloughed Employees

Covid-19: A Practical Guide Guide to manually calculating furlough reclaim

retrieve-hmrc-data-button-missing-in-ptp-tax-platform

Retrieve HMRC Data button missing in PTP Tax Platform

1. Download file from here (Right click on here and select save target as) 2. Copy this file to the PTP Data folder. The data…

error-1001-received-following-tax-submission-on-ptp

Error 1001 received following tax submission on PTP

We have this logged with the product development team. In the meantime please find the workaround below to stop this error from occurring: 1. Download…

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“User Limit Reached” when logging on

Your licence limit determines the maximum number of users that can log into payroll at any one time. You would see this message if trying…

charity-reports-crashing-at-exception-stage

Charity reports crashing at exception stage

This is an issue that is currently being investigated by our development team. The issue appears to be caused by one or more of the…