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Business/Personal Tax Transmitting: Pending status, Polling and Gateway busy

Article ID
business-personal-tax-transmitting-pending-status-polling-and-gateway-busy
Article Name
Business/Personal Tax Transmitting: Pending status, Polling and Gateway busy
Created Date
23rd December 2021
Product
Problem
IRIS Business/Personal Tax: Pending status, Polling and Gateway busy
Resolution

Transmission issues are usually coming from the HMRC server – its either very busy like Personal tax submissions in January or end of month submissions. Or they have a random technical issue.

a. Check your Internet connection is working and stable – any outage issues can cause this issue.

b. Check your IRIS version is up to date – Help and About – the latest version as of Dec 2021 is 21.4.0

c. Pending – When you transmit a return: you get a ‘Pending’ Status. This is a reply from the HMRC server that they are trying to process the tax return. You can wait and see if it changes later on. However if it remains on this status then try this:

  1. Transmit Internet return screen
  2. Click on the relevant row with pending status
  3. Right click the row
  4. Choose ‘Reset status’ – say yes to the option
  5. The Status will now be empty
  6. Transmit again
  7. If you get the same issue then redo steps 2 to 5. But now delete the row instead and close the transmit screen
  8. Regenerate the Tax return and transmit again
  9. If you get the same issue then its very likely a HMRC server issue. Try later or contact HMRC.

d. Polling and Gateway busy

As it states HMRC are asking you to try again later as it is busy. After you close these messages you may get the ‘pending’ status.

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