Knowledge Base Articles

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Knowledge Base

3030 articles

11189

Can I restore a leaver?

To restore a leaver, click once on their name in the list down the left-hand side. You may need to adjust the filter to show…

11232

How to process Statutory Sick Pay (SSP)

There are 3 methods you can use when paying SSP in PAYE-Master: • Manually based on a value• Manually based a number of days absent•…

11279

How do I report a company that has ceased trading under RTI?

If your company ceases trading, the Ceased Trading Date on the General Information tab of Company Details will be used by either the EPS or…

12176

Getting HMRC Messages delivered to your software

To activate online messages, first log onto your HMRC account. Under the Welcome banner on the right-hand side of the page click Messages: On the following…

12051

AE Config Tool – Step 7 – Define the pay elements for Qualifying and Pensionable Earnings

The list will show all the pay elements (payment/deductions and pay rates) currently configured for this company. Simply tick the pay elements to indicate if…

12104

Where can I download a NEST template to create a CSV file? AE FAQs

If you are using the IRIS AE Suite the necessary CSV format details are already in your payroll software. When you export your file using the…

ias-12953

error message: ‘cashforgone element is invalid’ when trying to run P11D

Please do the following to remove this error: 1. Delete existing car benefits for the employees mentioned in the error message. 2. Re-enter all car…

12204

Error Publishing to OpenPayslips: Fatal Error Illegal Characters in Path

This error is caused by special characters being used in the company name such a / Remove any special characters from the company name in the…

12203

Peoples Pension: Confirm Action message when uploading during the re-enrolment period

This message occurs because Peoples Pension intended to utilise an additional indicator in their pension file structure to indicate which employees need assessing for re-enrolment. Unfortunately, this indicator…

12201

NHS Employers Pension Contribution 19/20 Incorrect

GP Payroll is setting the employers pension contribution for England/Wales at 20.68% & 22.5% for NHS Northern Ireland for the 19/20 tax year. Unfortunately, we…